xDrip » Features » xDrip & Dexcom » Dexcom G7, One+ or Stelo troubleshooting
If you’ve inserted the sensor and no other app or device is connected, but the xDrip status page still shows “Hunting Transmitter” after more than 15 minutes, try these steps:
Use a scanner to check if it detects the transmitter.
If the scanner detects the transmitter but xDrip does not connect, try using the Dexcom app instead and let us know the results.
If the scanner does not detect the transmitter, bring the applicator close to the sensor so that the magnet (shown in the image below) is near the sensor for a few seconds.
This may trigger the sensor to activate. Check if the transmitter is now visible in the scanner.
If you see “Mismatch” on the status page, this may indicate an incorrect pairing code or the presence of another nearby sensor. Double-check that the pairing code is correct and ensure no other sensors are nearby. Then, wait for the connection.
If you receive readings but experience random disconnections, please refer to this link for further guidance on stabilizing the connection.
